Multi-Factor Authentication (MFA)

Overview 🔎

Multi-Factor Authentication (MFA) adds an additional layer of protection to your Validit.ai Admin account by requiring users to verify their identity through a second authentication factor — either email or SMS — in addition to their password. This helps prevent unauthorized access, even if login credentials are compromised.

Permissions 🔑

• Organization Admins – Can request MFA activation for their company account.
• Once MFA is activated, all roles (Admins, Members, and Restricted Members) will be required to set up and use MFA the next time they log into the Admin platform.

Description 📝

1. What is MFA? Multi-Factor Authentication strengthens account security by requiring two verification steps during login:
   1. Enter your username and password.
   2. Verify your identity with a one-time code sent via email or SMS.
2. How to Enable MFA (Organization Level)
   1. Only Organization Admins can request MFA activation for their company.
   2. To enable MFA, please open a support ticket or contact support@validit.ai.
3. How to Log In Using MFA (For All Roles)
   1. Log in to your Validit.ai Admin account.
   2. If your account includes both an email and a phone number, you’ll be prompted to choose your preferred verification method (Email or SMS).
   3. If your account includes only one contact method, the verification code will be sent automatically to that channel.
   4. Enter the code received.
   5. Click Verify to complete your login.
   6. MFA will be required each time you log in.

Tips 💡

• MFA is mandatory for all users once activated by the Organization Admin.
• Keep your email and phone number up to date to avoid login delays.
• If you do not receive your verification code, check your spam folder (for email) or request a resend.

Support 🛟

For further assistance, open a support ticket or contact support@validit.ai.